Privacy Policy

Last Updated: February 8, 2025

American Research Associates (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

When you interact with our website, we may collect personal information, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (if applicable)

1.2 Non-Personal Information

We may also collect non-personal data such as:

  • Browser type and version
  • Device type
  • IP address
  • Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use the collected information to:
✅ Provide and improve our services
✅ Respond to inquiries and customer support requests
✅ Send service-related updates and communications
✅ Personalize user experience
✅ Comply with legal obligations

3. SMS Communication Policy

We may use your phone number to send SMS messages if you have opted in. By providing your phone number and opting in, you agree to receive SMS messages about:

  • Appointment reminders
  • Follow-up messages
  • Service updates

3.1 Opt-in Requirement

  • Our SMS opt-in is voluntary and requires a separate checkbox that is not pre-selected.
  • The opt-in language states:
    “By checking this box, I agree to receive SMS messages about [Message Type] from American Research Associates at the phone number provided above. SMS frequency may vary. Data rates may apply. Text HELP to (877) 930-3778 for assistance. Reply STOP to opt out. Please review our Privacy Policy and Terms of Service.”

3.2 Message Frequency & Charges

  • The number of messages you receive depends on the type of communication.
  • Standard message and data rates may apply based on your mobile carrier.

3.3 Opt-Out Policy

4. How We Share Your Information

We do not sell, rent, or share your SMS opt-in consent or phone number with third parties for marketing purposes. However, we may share information with:
✅ Service Providers – To facilitate website hosting, analytics, and customer support.
✅ Legal Authorities – If required by law or to protect our legal rights.

5. Data Security

We take appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. However, no data transmission is 100% secure.

6. Cookies & Tracking Technologies

Our website may use cookies and tracking technologies to improve user experience. You can control cookie settings via your browser.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

9. Contact Us

For questions about this Privacy Policy, contact us at:
📧 Email: info@americanresearchassociates.com
📞 Phone: (877) 930-3778
🌐 Website: www.americanresearchassociates.com